The worst Telkom Mobile Store ever

<p>Good day,</p> <p> </p> <p>I have been a loyal Telkom Mobile customer for 2 years now...<br /> </p> <p>After being phoned by Telkom Mobile to upgrade my contract 4 times, I decided to go and upgrade in-store at Telkom Mobile, Centurion Mall on Sunday, 25 September 2016. I emphasized upon application that I want the new contract to only be active from 1 October as I don't want any pro-rata going from my account. With an attitude, the lady answered that all contracts work like that - I got home Sunday and the new contract has been active since that same day. I have also requested a permanent spend limit of R50 on top of my contract which is till this day also not loaded.</p> <p> </p> <p>Since I upgraded to the new Samsung Galaxy S7, I wanted the phone to be protected so I also bought a Body Glove cover and a Body Glove screenguard which the in-store agent assisted me with and took from the shelf. I have asked her to kindly please put the screenguard on for me which she refused because apparantly can't do it. The extras I bought came to R500. When I got home on Sunday, I immediately put on the screenguard on my screen but noticed that it is the wrong screenguard as it is too small and doesn't even cover my whole screen! After numerous UNANSWERED phone calls to the store, they eventually picked up when I explained the situation. First they said that it is supposed to look like this - which is completely untrue because the exposed edges of the screenguard make it difficult to type on the touch screen AND all my collegues with the same phone says it is definitely too small! Ever since I can remember, I have been buying screenguards for all my phones and never have they been trimmed this small. The store then said they will phone me back ASAP. I have heard NOTHING from the store yesterday, and have been trying to reach both their numbers today with NO answer!!! Why does a store even have phone numbers when they don't even pick up the phone??? You are indeed a mobile company!</p> <p> </p> <p>I have always been a very loyal Vodacom Customer for many years but have switched over to Telkom Mobile because of their promises to render good service and competitive prices. I pay my account every month, why would I not be considered an important enough client for them to not get back to me with regards to these issues?</p> <p> </p> <p>I have logged a complaint on the website - but haven't heard anything back from yet either...</p> <p> </p> <p>Don't know what to do?!</p> <p> </p> <p>Sune Steynberg</p> **********