The worst Telkom Experience EVER/ Help Line Customer care NON-EXISTENT / Cannot get contract cancelled. No accountability/ EXTREMELY bad service! Reference numbers: ***3/ ***4/ ***2 and ***4

Towards the end of August 2017, I attempted to do an upgrade to my then existing Telkom contract. I made it very clear that I was an existing Telkom customer, but the salesman insisted that I went through the whole credit/ vetting process. I was promised amongst things that I would get a non-expiring 20GB once-off data bundle, being able to port my existing Telkom number ONLY AFTER I received the new phone and also asked for SIM protection et al after I received my phone. I can go on and on, but to make a long story short, I never got the phone I wanted, I never upgraded (new contract sold to me), never got the 20GB free non-expiring free data, found out afterwards from Tthe elkom shop on the Bluff in Durban that I was not allowed to port my Telkom number to another Telkom account. When I found out about the wrong phone delivery, I asked for the contract to be cancelled and the parcel collected. The unfortunate happened in that my brand new (wrong phone only) was ****** from my office at work in the period I was waiting for the parcel to be collected - no immediate arrangements could be made by the Telkom agent. Since then I was charged for the phone (debit order date NOT what I agreed upon) every month in the beginning for an amount reflecting the phone I asked for - I got a Samsung S8, but was charged for a Samsung S8+. This was eventually reduced after I insisted to speak to a supervisor (Nqobile Thusini - I do not know whether she had any role in that. The rest of my issues about what I asked for and did not get, she NEVER responded to, even after more emails asking for action. When one speaks to the Telkom help line, all existing queries get "escalated", and nothing happens after that. I spent days on phone calls, emails and Telkom shops to have this problem sorted out. Eventually I attempted to cancel the contract via MyTelkoms website. I uploaded the documents, but got NO response whatsoever. On 07/11/2017 I spoke to a Thembisile Shongwe who asked me to send the cancellation form which she passed on to me to ********** - I sent the cancellation form and a copy of my ID and NEVER heard anything from her since. On the 8th of November I still had NO response from her in terms of acceptance. I have proof that some of my emails were indeed read. On the 9th of November 2017, I received a reference number (which at this very date ONLY shows "logged"). I sent ANOTHER cancellation form to the all too fami**** ********** on 22th November 2017. On the 24th of November, I received another reference number which currently (and for some time now) shows Logged/ In Progress. Nothing else since then about that issue! After not receiving any feedback, I went to the Telkom office in Pavilion shopping centre on 11th of December and, after talking to a Siphesihle Mayiyana on the phone (she phoned me after I spoke to a very helpful young gentleman in the shop), she asked me to send her the same cancellation form (and copy of ID). I sent her a copy of the original cancellation form and copy of ID, as well as proof of existing reference numbers. To this date NOTHING has happened - NO feedback/ acceptance, NOT even after I again asked for feedback. I have since (08/12/2017) escalated both the reference numbers online. There is absolutely NO feedback whatsoever. The phone (without ANY airtime - who on earth sells you a new phone without airtime), is still active and it should have been deactivated and service terminated with relevant feedback and correspondence. PS. I, myself have also attempted to port my OLD Telkom number to the new number on MyTelkom, but there was absolutely NO further communication on this issue. Since then, I heard nothing and NOBODY is prepared to be accountable for anything. I once asked for a transcription of the original telephonic conversation and was promptly told that I have to get a lawyer, since it belongs to Telkom.