The Worst Telecommunications Company IN THE WORLD - TELKOM

I contacted Telkom on 29/01/2019 because thunder struck the Telkom line and then damaged my ADSL router. After multiple enquiries via chat and telephonically a technician finally came out on 02/02/2019. He then fixed the line and said I should replace the router. That following week on 12/02/2019 (once again after several unresolved chat and email enquiries) I went to three different Telkom stores (being sent from the one to the next). Finally at Telkom Menlyn I was told that I did indeed qualify for a replacement at no cost but that there was no stock anywhere in RSA. Today (25/02/2019) I was expected to pay my monthly installment of R604.23 and I still have not received a replacement router. Telkom is truely THE WORST TELECOMMUNICATIONS company. On Sunday 24/02/2019 a lady from Telkom phoned me to ask if the matter was resolved - she promised to phone back regarding a replacement router but I have not heard from her since. It is a 2-year contract of which I have already not had 1 months' service when the ADSL was installed and another month when they 'did not have stock' to replace the router. The worst company I'm sure. To anyone considering taking a contract with Telkom, DON'T!!!!!!! J Folscher