The worst service through all industry's, Telkom continues to *****!!!!!

Telkom does not know how to assist over the phone at all. Everytime you call their billing department, you reach a different person that gives you different stories then they just either hang up or stop talking and you then you must phone in and start the process again.

Telkom has now sent me to Nudebt collection (who harass me daily looking for money). Telkom does not debit then because they dont debit they decide to Double charge because you didnt pay them in time, even though you arranged to be debited.

Everytime i call Telkom their voice prompt and app tells me i have nothing outstanding. just to find out 5 months later i have a bill outstanding of R424 now i am trying to get some sort of assistance not one person is able to help me. i have smses received all showing there was nothing outstanding and i have been paying monthly. Now i am forced to pay a triple bill this month because of telkom. I logged a call, a week later i called to follow up, no call was logged except for a call the previous day that was logged to change my details(i didnt even call).

i cant believe the type of service and treatment you get from telkom and the staff, it is disgusting. Telkom has ****** so much money from me over the last year by messing up, but always seem to make it my problem.

is there not somewhere we can actually get some assistance from someone. Someone that actually cares. i have never seen people that do not care like telkom staff, absolute terrible service.