The worst service, rob you of money, extreme delays

My account was outstanding R3184.79 for 2 missed months, I paid Telkom R3179.00 on the 19th and sent the proof of payment to *** at the same time. The next day my account was debited another R3184.79 which I called in about and requested a refund of the money I just had paid the previous day, now Telkom had +R6300 from me by now.

Come January my account had been suspended. To this day my account is still suspended. My money was received from their collections department on the 30th of December which should have balanced my account, allowing me access to my phones services for January. My account is still suspended. My debit order is every month on the 15th which most recently due to international banking services I missed this months debit order which was paid late last night 19th Jan. Still my phone is suspended.

1) It took 2,5 weeks to refund my money I paid (19 December - 8 Jan) 2) Phone services have been suspended since beginning of this month (January) - still suspended currently 20th Jan - now I must wait 7-10 days for the money to reflect. Basically the whole of January I didn’t have my network available. 3) Escalations/Request of manager callbacks/Emails sent to team leaders/managers completely ignored and nothing happens.

This is absolutely unacceptable behaviour from a service provider, I go to your Telkom stores to fix this issue. Still nothing changes. I want this month of January to be reimbursed for my network not working, breach of contract.