THE WORST SERVICE PROVIDER EVER..OPEN SERVE/TELKOM

I need to migrate my ADSL Line to MWEB so that they can take over my ADSL Line.

Reasons below: 1 FEB 2018 I requested confirmation of an order based on your January R599 ADSL Special (Unlimited) which subsequently expired. And based on the below bad experience I dont want Telkom to proceed with my request at all! I told the sales person that I needed confirmation by 31 January for them to process an order for the Get Unlimted Home Sitch over, but today is 1 February and I still have not received any feedback from this person...INCOMPETENCE and time to go to the opposition people.

I tried to do the above on your "Talk to us"online helpdesk and was eventually told to phone 10213 and then she just cut me off. So I phoned phone 10213 and after 1 and a half hours waiting periods they said I am at the incorrect place and must phone Billing on 10210 so I did. After 20 min of holding on, the call was eventually answered and I was told that I am at the incorrect division and must phone 10213 as the staff at billing can do nothing. Then I just cracked

After arriving home a called them from my landline and waited (holding and trying the other number suggested) for another 2 hours!

I eventually visited the TELKOM Front Office shop in GALLERIA MALL and the service and knowledge there was even worse! A MR Siya Cele (CeleSW1) assisted me and told me that there is no such thing as putting my line in a holding pool for another service provider to take it over. He said I must fill in a request form to have my ADSL cancelled. His Manager (Mr Clinton Kingston) came out from his office and confirmed what Mr Cele said and that I must cancel my ADSL line end only keep the normal line portion, which I reluctantly did but asked for a copy of the form as it was clear that their levels of competencies was not up to date and up to standard. They gave the the copy of the form and created an order number ********** 0/A which I kept because I just knew that this was going to be needed later. So I gave them my Month's notice as was required. In Mid February I called AGAIn holding for hours and I was told that there is something technically wrong with the port and anew port had to be created. They then gave me another new order number ********** 65A.

After the 30 days notice has lapsed, did I phone this Telkom AGAIN and I was told that Telkom will send me an SMS to confirm that my line was in the "Holding Pool" so that MWEB can grab the ADSL line.

Great was my surprise that today 9 March at about 9h00 was my internet stopped working and contacted faults who informed me that I must phone the accounts department because the lie line shows that it is suspended I asked them to tranfer me and I was told that theere is no transfer facility on their systems SHOCKING!.

After phoning 10213 AGAIN holding on VERY LONG again Iwas told that my ADSL line has now totally been cancelled and I have to now re-apply for an ADSL Line or MWEB must do it on my behalf!!.

THIS IS SHOCKING!!!

I posted similar complains on their websites and they just ignore it! TELKOM and OPENSERVE DOES NOT CARE SO PLEASE PEOPLE DO YOUR HOMEWORK BEFORE YOU DECIDE TO USE THEM. YOU WILL REGRET IT.

Look at Facebook People are advising to stay away...