The Worst Service Provider

I had a Telkom Contract from March 2017 to February 2020. On February around the 20 or 22nd of February I called them to ask them when my contract is ending and they had informed that it was ending that month (February 2020) I told them why was there no communication about the matter and they did not give me a reasonable response. I confirmed that as of the last day of my contract I will not longer pay Telkom any money nor have any ties to Telkom they agreed. The consultant further informed me that I will have to pay March only and it will be Terminated. I was informed that I had to cancel online so I tried but encountered problems so informed them to guide me they sent a Guide But I could not get through the first step as the online was not friendly I called them and given that all their calls are recorded I told them of my issue and told them I wanted to make sure that my contract with them was over and that I have no obligation to them any more given that the devices I took on the contract were paid off as off February 2020.

So I stated given that it is a recorded line and I am having trouble cancelling online further it is lockdown I am cancelling my account with you i do not want any more services from you and no link with you anymore. As a way to solidify this cancellation I requested that they change my sim card to prepaid and they did this was the first week of March 2020.

I thought the relationship with Telkom was over but Telkom kept charging my account for April and further May and possibly June and legal Fees. I did not understand because I did not receive any data nor minutes and all my devices were paid off so they had no right to charge me further our contract was over and I had stated that on a recorded line and further changed my number to prepaid to ensure that our relationship contractually is over. But to my dismay they took me to legal and claimed I owed them and I do not. Legal has been harassing me for two years now I give them documents all the time I explain what happened every time with no success. Now Telkom having wrongfully imposed costs on me for services they did not render my credit score is now being affected by this matter.