The worst service provider and customer experience I ever encountered and did business with, with the lowest level of ethics.

Dear Mr CEO of Telkom:

My Telkom account number is: ***

Subject : The worst service provider and customer experience I ever encountered and did business with, with the lowest level of ethics.

This contract refers to an unlimited LTE Wifi Contract at a cost of R899 per month.

I took this contract out from your Centurion Branch in Nov 19.

We have had endless problems with connectivity, at best we can only use one device at a time to connect on the wifi.

I have been to your Centurion store over 8 times, I was told that a technician will call me and sort the issue out over and over again.

I have been no less than 15 times on your customer line at a min of 30 mins just to get thru.

In April 2020, I was called by your call centre and their confirmed that due to an infrastructure issue in my area my contract will be cancelled, this took almost 5 months of pain taking time to reach, I was assured by the agent that the call is been recorded, when I ask him for a written confirmation.

Today 20 May 20, I have been on your help line for 1 hour and 45 minutes, been transferred from one agent to another, only to get told my contract has not been cancelled.

I was told by your 3rd agent today, please hold the line, which I did for another 45 min, only for the call to be cut again.

Please Sir, kindly use this example to do the right thing and have your people act with ethics and honesty.

I would like to have the above contract cancelled with immediate effect as your in lieu of the poor product service being rendered.

Regards TN