The worst service provider

My wifi at home has been off since Saturday evening. We have been on the phone with Telkom since then trying to get it sorted. It has been a nightmare trying to get someone to assist us. From waiting long for someone to actually answer your call, to *********** call centre agents and then calls being dropped. After the 10th attempt to get someone to assist us who couldn't, they eventually said that there is a problem in the area. I seriously doubt this is the case, more an easy way out of fixing our problem, which has still not been resolved by the way. I cannot believe that people who are supposedly specialists are so unhelpful and if there is a problem in our area, a courtesy message from Telkom would be the least expected. Considering that if you don't pay, your internet is cut. Just like I have a responsibility to pay my account, so do they have a responsibility towards me, the customer. Seriously considering changing service providers.