The worst service on earth

We app**** for 4mb adsl line with Telkom and it was installed on the 13th of August. On the 15th of August we logged a fault with them because we were getting around 500kb on their line (268CWK150815). While we are still waiting for our line to be sorted we received our statement on the 26th of August with a balance of R1450.72, that's right we were overcharged by R543.86 for the installation fee which Xolani (Sales) explicitly said it's not charged on the evening & weekend plan. We decided to log a dispute with Telkom (ref ***4) to reverse the installation fee on the 26th of August and Nelly (accounts dept) assured me that the dispute will be reversed within 7 days. <br> The technician finally paid us a visit on the 5th of September and found nothing wrong with our line. He then said that he will escalate it to specialist who will move us to the line that's reserved for a larger bandwith to finally resolve this, the line is still not fixed today and Telkom is asking us to pay R1450.72 for absolutely NOTHING because as off yesterday (as per Uzimasa from Accounts dept) disputes take between 4 weeks to infinity.