1 reviews | Active since Aug 2014
The WORST service I've ever encountered.
In June 2015 before signing my apartment contract I contacted telkom to verify that my Complex/apartment is capable of having ADSL, so I went forward with signing the apartment contract. 13th August 2015 I ordered my ADSL line from telkom for the new apartment I start renting, they then scheduled the installation date for 01 October 2015 after I had to call them on 10th of September to hear what is the progress of my line. ( notice that 8 weeks past from ordering to an installation date).<br> <br> 30th September 2015 I recieved an sms from telkom stating that the installation date was rescheduled for the 12th of October 2015. So I called them to ask why the installation date was moved.<br> They had different excuses but none were valid. Then a few consecutive days I recieved sms's stating the technician was dispached, that never called me or knocked on my door. They stated in the comments of my order that THEY CALLED AND I DID NOT ANSWER AND WAS NOT HOME.<br> <br> Yesterday they called me to tell me that there is no PIPES going INTO the Complex. THEY HAD 2 MONTHS AND 2 DAYS TO FIX ALL THE ISSUES BUT STILL THEY DID NOT, PLEASE NOTE THAT I AM SICK AND TIRED OF TELKOM AND THE SERVICE GIVEN BY TELKOM.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157194.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157194.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
