The worst service I have ever received by far.

Fibre was installed 2 weeks ago. Still no internet access since I cannot configure the router. Took it in to the Telkom shop and had it checked out. Router is fine. However it does not save the new passwords given and therefore can not be configured. I have called numerous times and went through the process step by step with many different agents. No one knows why this is happening or how to resolve the issue. However if I log a fault for technical assistance at my property nothing happens. No response. Have called 20+ times. Always on the phone for at least 40 minutes and it takes a good 15-20 minutes just for them to answer. In most cases the call gets dropped and you're back to square one. And after all this still no results.