The worst service I have ever experienced.

I missed a debit order & phoned in on the 3rd August to make an arrangement to rectify my account as well as change my banking details as the banking details previously used had been changed to another bank. The arrangement made was that they would double debit my account on the 26th and this would be done onto my new banking details. I then started getting notifications that my account was going to be blocked. I phoned in to query this which was the 14 August and spoke to Hitekani Matebula. She advised that the arrangements made were not logged, neither was the change of my banking details logged. I then requested to speak to a manager and then spoke to Banele Shabalala who was the manager. She advised that all the arrangements discussed is incorrect. I then queried that how can this be as it was a recorded arrangement both with the changing of the banking details as well as the debit order for month end. She said that she would look into my query and get back to me. On the 15th August I received a sms feedback from Banele shabalala which stated:

"Good Day Luke

As per our telephonic conversation on the 14th of Aug 2023, the call recording was retrieved and I would like to apologies on behalf of Telkom and the agent you spoke to as the agent did provide with inaccurate information and has been escalated. Regarding your query, The total amount will be debited on your debit day inclusive of your July and August invoice at the end of this current month and as stated before that you will not be immune to suspension."

On the 25th August Telkom then double debited the incorrect bank account (the old banking details) in which I had already discussed the changing of these banking details both on the 3rd August and on the 14th August (spoke to consultant and manager about changing these details and the debit that needed to come of of my account to rectify this account). I noticed this on the 26th August and immediately phoned in to query why the debit order occurred on the incorrect bank account. I was then informed that the debit order would not take place on my new banking details and this will only take place on the new month on these new banking details. Not once was I informed about this and what was actually done to escalate my original query on the 3rd August. I was advised to make a manual payment for the outstanding amount and the new standard debit order would then take place on my old banking details after that. I made the payment and even emailed it through to telkom on the 29th August after I kept getting messages that my account will be blocked. On the 31st August I was then debited for for R764 more that what was due, where they got this amount I cannot work out. Today the 4th September my account was blocked. While phoning in the automated message confirmed my outstanding amount was R0.00. The first consultant I spoke to at around 17:30pm after waiting for 30min and explaining my entire situation & requested to speak to a manager hung up on me (yes I was frustrated but can you blame me). The second person I spoke to was Lesogo Gazide @ 18:04, I told her my situation once again and I requested to speak to a manager. I held for an extremely long time and she advised that her team leader was "Blessing Khoza" and that he promised to give me a call back straight after the call he was on and that it would be before 8pm. As it was hastily approaching 8pm I phoned in and spoke to Mercy Mamabolo @ 19:54 and I wanted to speak to "Blessing Khoza". She said that she can not get hold of him as he is in a different location and that she can send an email for him to call me. She requested for me to repeat my situation again, I was reluctant to do so as this was not 2hr 30min so far tonight never the less all the calls I had previously made to attempt to rectify this situation again. During my process of telling her my situation the call ended..... I am not sure what to do and have actually completely lost faith in Telkom. I want my account unblocked with immediate affect & want my R764 refunded that was over charged off my account. I expect Telkom to also respond to my query, I would like to know what escalation actually took place as per my previous queries.