The worst service I have ever experienced.

<p>Dear Telkom.</p> <p> </p> <p>I feel very sad tonight writing this story about you but I feel that there is no other way for you to listen too me. I recently took out one of your promotions on ADSL the 4mb uncapped and are still waiting on a matter that needs to be resolved before I can enjoy the internet I was promised wgen I took out the contract.</p> <p> I took out the contract on the 25 March at the Alberton branch. This was quick and easy but to have gotten a person who is qwalified to install the adsl line was n big head mission.</p> <p> Though i received a train peraon to install the line after waisting leave on this matter the technician found that there is a fault on the line. So they have referred it to cables. Which is fine but ive been waiting now almost a month and nobody have came back to me on this progress.</p> <p> After I have spended almost 6 hours on the phone in the last 2 weeks. Nobody is willing to help me or even comes back to me with a status up date. I feel that this is unacceptable that I now have to wait this the 1st of May before tgis matter can be esculated and like one of the sales personal told me that I am going to wait round about 2 month for me to have my internet connection. I have the line installed in my house I have my router. So basiclly It is just now gathering dust till oneday Telkom desides to help me with this. As I told the sale personal I live alone and there Is no one that can open my gates for them to get access to the telkom box inside our complex.</p> <p> Because I took leave the last to times and this was leave waisted. Want Ive requested that they come on a saterday to help me with this so that I can use my internet. </p> <p>Please can you assist in this matter because at tgis stage after calling so many times and waisted so may hours trying to get someone to help me I feel that you are giving me no choice but to cancel my order.</p> <p> I wish that this was not the case but for a new customer with a new instalation that gets this service so early on how can I expect beter service quality in the future. </p> <p>With this in mind please contact me so that we can make the arrangements. </p> <p> </p>