The worst service I have ever experienced

<p>I ordered a phone on the telkom-mobile site on 03 June 2016 and was given a reference number. I tried calling them on the same day as I could not choose a colour when I was busy with my order. I have been tring to call Telkom over the past two weeks and I still cannot reach them. I went to the their branch at Mall of Africa to enquire about the status of my order. The people at the store could not trace my order, apparently it does not appear on their system. I then asked for other contact details since the one I have is of no use to me, I was shocked when the consultant at the store said he does not know their contacts as it is a different division to their store. I tried sending an email and still no luck. How am I supposed to cancel my order when I cannot get through to customer service? This is really frustrating and I definitely will not be buying anything else from Telkom. </p>