The worst service from Telkom

I have received the most ridiculous service from Telkom. I have been waiting for my mobile phone to be delivered for close to a month, when I called the call center to query the first time I received verbal abuse from the call center agent, I then sent an e-mail to Telkom, I received an automated response and no follow up after that. I then again queried when the phone would be delivered, I was then told that the delivery would be automated and to date nobody has contacted me from Telkom. I called this morning again and the call center agent Brenda Ndabane stated that her manager Andy Maboshego refused to come to the phone, when I then stated that I am lodging a complaint on Hello Peter and if I still do not get a response, I am forwarding this to the Ombudsman, the call center agent again checked in with the manager, who then stated he is on another call.

I have to date received no response as to when the phone will be delivered.