The worst service from Telkom

I get a call from Telkom Sale to upgrade me from ADSL to a wireless service. On 17 September 2019 I received the 3 in 1 sim card but without the router. Over a week I being calling the Telkom call center on 10213 for assistance. Without any success they take down your details and advise you that someone will call you back within 24 to 48 hours . NO ONE HAS YET CONTACT ME . When I ask them why can’t they assist me they tell you they can’t because of the limited access to the system. How can a Corp Company give their call center limited access to the system. When ask to speak to a manager, you can’t because they cannot transfer the call.

The service I receive from Telkom is the worst that I have ever experience. No one in the call center can help me. My ADSL and Telkom line is disconnected because of the upgrade. And as customer I must still pay for a service that is disconnected. I will never ever recommend Telkom to no one in future. AGAIN THE SERVICE IS THE WORST AND ISSUE IS NOT EVEN SORTED OUT.