The worst service- Festival Mall Branch

Telkom keeps adding fees on my monthly installment without any communication. When I reach them they apologise and say other customers are complaining about that. This month they addded fees again as a result my debit didn’t go through, I went to the branch, they said they cannot help me as they are offline. I have been trying to call them with no luck coz they saying they are upgrading their system. This is messing up with my credit score. I need a Telkom consultant to call me as soon as they can, the 081180 number does not offer the option to speak to a consultant anymore. I don’t know where to get assistance anymore. I hate the service so much, I can’t wait to finish this contract! The worse decision ever. I went to the Festival Mall, they could not assist me, I was very frustrated, the manager did not even offer to assist.