The worst service.. Ever.

I recently called, last week to be exact and requested to cancel my data sim contract but after speaking with Bianca Delo we agreed on me canceling the data sim and upgrading to a device instead, which I was happy with. Well I chose a specific colour and when she was issuing my order I realized the colour was incorrect. I immediately alerted her of this and she promised to reissue which was never done. This morning my device arrived with the incorrect colour and the humidifier (free gift) and there was no sim card. I immediately alerted her of this, she promised to check and come back to me. Needless to say, that hasn't been done as yet. What exactly will I be paying for here? All these incompetences are just a bit too much. I need all this resolved immediately.