The worst service ever and ****************

<p>I contacted Telkomon en of January to enquire about my LTE wireless contract that according to me, I've had for about 24 months. This was great because I wanted to upgrade to Fibre Optic. The call centre lady confirmed that my contract is up for renewal and that I can go ahead and cancel my LTE line once my Fibre Optic was installed. Not only that, the technician who would be installing my Optic Fibre can take my LTE modem with him.</p> <p>Great. Optic Fible ordered and installed, the technician informs me that he cannot take my modem and that I need to cancel my LTE contract with cancellations. This I did while the Fible Optic techie still in the house on 3 February 2016. I mailed the forms and was told to wait 21 days for cancellation. </p> <p> </p> <p>And I waited. Eventually I raced to the Telkom store in Menlyn to find out what the delay can be. After waiting in line for 40 minutes, the customer serivice persone told me that no, I do not have a 24 month contract as Telkom call centre confirmed, but a 36 month contract that I will now have to pay penalties on to cancel.</p> <p> </p> <p>Various calls and waiting online for hours have not helped me one little bit further 5 months down the line. I'm sitting with 2 Wifi lines. Paying R1400 a month for both of them, and still have not hear anything. Once someone callled me back telling me to give me LTE contract to someone else and transfer the contract in store. But Telkom has such a bad reputation, that no one wants to touch it. </p> <p>I am paying for Telkom's bad advice which they do not want to fix.</p> <p> </p>