The Worst Service EVER!!!!!!

Telkom stopped crediting my account with my monthly data for 2 months straight (Nov-Dec 2019) but kept on debiting my account.

I reversed all the payments and they charged me R202 for both reversals. Jan 2020 I reversed the payment as well and that is when I called them to sort out everything.

In Feb 2020, Telkom agreed to credit me for the R404 reversal fees and 30GB anytime data. I then authorized them to debit my account for the outstanding 3 months (Nov-Jan) and the current month of Feb. A total of R992 (R248 x 4 Months) was debited which then brought my account payments up to date.

On 11 May 2020, I received an email advising that my account is in arrears and that I should pay an amount of R744. I contacted Telkom customer service and they advised that they havent received payment for Mar and April and that the last payment they received was R993 in Feb. I sent my 3 months bank statement to the gentleman and he advised that he logged a query for them to credit my account as all my payments are up to date.

Today, 15 May 2020, I received a bank notification that R744 has been debited from my account, what absolute shocking service from Telkom. After going back and forth with them regarding my account and not receiving data, to them debiting my account without my consent....ON A RANDOM DAY IN THE MIDDLE OF THE MONTH!!!!

I dont understand how my account can be in arrears but Telkom is debiting EVERY SINGLE MONTH. They are quick to cut my service but takes them forever to switch it back on once they have received their payments.

Just a heads up, I have been your customer for YEARS and I must say it has been the ****tiest 6 months ever. I will no longer be using you and I hope no one experiences the **** service I have been experiencing for the last 6 months. Oh, and your contact centre staff ALL need training because they have absolutely NO customer service s****s whatsoever. I work in the customer service industry too and I must say... yours is SHOCKING!!

#Covid19 #LoyalCustomerGone