The worst service ever

I logged a fault with Telkom via the internet early in Feb already (ref no: 380CRK290216). My WI-FI is not working. Until today Telkom has not responded to the issue. Last week I took the router to Telkom The Glen, they tested it and it was faulty, due to the fact that it is still under guarantee they replaced it....with another broken router, or the setup on the router is wrong. Saturday I went back to the Glen, they first ignored me, standing there for 2 hours they advice me that the Technician is not working on Saturdays, today the same story again.<br> What more can i do???? Logged the fault, no feedback, went to the store twice....their staff is not working and not interested to help the people paying their salaries!!!!<br> It is clearly their fault and I am loosing money by the day!!!! Telkom, your customer service is pathetic!!!!<br> I will not pay the bill for this month, as I did not receive the service, and should you not resolve this issue I will take it further!!!!