1 reviews | Active since Nov 2014
The worst service ever!!!!
The level of service tht I hv bn getting from this 8ta/Telekom mobile is just the worst.<br> * Tried to cancel my contract but i was given a run around to go to the store and they will give me the amount and the store sent me to the call centre, still no way forward.<br> * Wanted to add credit but there's was issues with a amount that was suppose to be taken out but they didn't.<br> * Made an early payment in December and asked the agent that i spoke to if it's gone be a problem, and the response was no...And guess what happened after...A manager promised to call me back with the investigation to these issues and I never got a call back..<br> * Last month the debt of my line was never taken out on the 25th and guess what i did as a customer, I called to ask what's happening and the agent i spoke to had no clue and was taking forever to come up with a solution. Asked him to call me back but no response as usual. My line got suspended yesterday due to no payment. So i called the centre to find out what's happening, it took me 10min to get through and the agent i spoke to didn't give a 2cent, all she wanted me to do was to pay. Asked to speak to the manager but the system crashed and no call back
Thank you for your post.
We tried calling you on the number provided, but it just rings with no answer.
Kindly note that we have escalated this matter to our Billing Team for them to assist. Feedback will follow. Ref: SM96069
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for your post.
We tried calling you on the number provided, but it just rings with no answer.
Kindly note that we have escalated this matter to our Billing Team for them to assist. Feedback will follow. Ref: SM96069
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
