THE WORST SERVICE EVER!!!!!!

My experience with Telkom has been the worst. I upgraded my Telkom cell phone contract about 4 months ago, and since then I have so many problems. Every single month my phone gets disconnected as they claim my payment in an amount which they have to debit from my account. Every time they claim that there was not money in that account. I have been to Telkom stores since my upgrade to sort this problem out, only for them to up their shoulders.

Before this, I never had problems. Every month debit order went through as discussed on the last day of the month, and every month everything was in order, since my upgrade, then my nightmare started with Telkom.

I am so dissatisfied with their service and only want to cancel my contract, but as I just upgraded they do not want to cancel the contract.

This month, as per their instruction to change the date of my debit order, as they claim it was set for the 25th, the debit order went off in the full amount they said that I owe. So, when I wanted to make a call, once again my cell phone was disconnected for non-payment. The payment already went through on the 30th of August, not even the last day of the month, but the 30th, and when I made a call to the Telkom helpline, the full outstanding amount is R0.00.

I feel so helpless and nobody wants to help me resolve this problem.