THE WORST SERVICE - BILLED FOR SOMETHING I DON'T USE OR HAVE

To Whom It May Concern

I’m a very irritated customer and I’m getting really frustrated.

For the past year I have been struggling to cancel my subscription with Telkom. I tried on the website and I have called the call centre which is not helpful at all. I either wait for more than 30min to get through to a call centre agent and for some reason the website isn’t allowing me to cancel my subscription.

I’m not using the Telkom line and it’s not even connected. But yet I’m getting billed for something that isn’t even working or has been cut off, but I’m getting billed. I have had the line for about 2 months and of that 2 months the line was mostly disconnected. (you can pick it on your system as well)

This was my first time ever using Telkom and it will be my last. Because I can’t get billed for something that doesn’t even work. My bill is about R10,000.00 which I will not be paying as I have been trying to cancel the subscription for the past year because it wasn’t working correctly.

Now I’m getting calls from debt collectors and they want to black list me. Your debt collectors are also unprofessional and unfriendly. They are rude and treat me like I’m a ********.

This type of customer service is appalling.

I will be contacting my attorneys to deal with this matter as this is unacceptable.