The worst service and unfair billing

On the 6th November 2023, around 08:12 I phoned the Telkom Customer Care to report that my account has been suspended, but I have paid for my account. On the 1st November Telkom debited my account and the payment showed successful from my side. So the Customer Service Agent asked me to forward my bank statement to *** of which I did. I was informed that I will receive feedback after 24hours. On the 7th November, I phoned Telkom again at 11:56am because I had not received feedback and this time my number was not going when trying to call it. I explained my grievance to the Customer Service Agent. She put me on hold for 20min claiming that their system is slow and that she cannot find my details. I held the line and she eventually said she cannot assist me and that I must call my bank to contact Telkom and confirm that the debit order was successful. I told her that I have sent my banking statement which shows that the debit order went through. I asked for her and she was her name Amanda. I requested that I will not hang up the line until someone assist me because I really need to use my number for job hunting purposes. She put me on hold again for 20mins. Thereafter, a guy spoke on the line and said his name was Mandla or something and that he is the Team Leader of Agents at Telkom. I again expressed that I want my account to be checked and allocate my debit order. He also asked me to call my bank to call Telkom to confirm debit order successful. I again explained that I have already called the bank the previous day and was advise to send my service provider my bank statement as proof. He then put me on hold, but didn’t mute. I could hear him and his other colleagues laughing and giggle discussing my case. 20 minutes later I was told by this Team Leader that he cannot help me and I requested to be transferred to the billing or accounts department. He responded that He is the billing and Accounts agent. That led to an argument and I asked him his name, he changed from Mandla to Neo. I told him that I want the recording of our call since I have been on the line for over 1h20min and still was not assisted. The call took over 1hour 40 minutes and I still was not assisted. My account is still blocked and I am unable to get hold of Telkom today. This is so frustrating and unprofessional. Telkom has lately been putting my account on Suspension for weeks. The Customer Care agent even swore at me yesterday whilst we were arguing that I am not happy with Telkom’s services. I am wondering how is it that when I miss a payment Telkom can see that within a day, but it has been 8 days now and my account is suspended because they cannot locate my payment. I am appalled that the Customer Care Agents can lie about their names and even bluntly tell customers that they cannot and will not assist them. I am still waiting for my account to be sorted and have not received any feedback from Telkom after logging a query yesterday regarding this matter.