THE WORST SERVICE!!!!!!!!!!! AND COMMUNICATION

<p>We've been customers of Telkom for over 25 years and recently wanted to upgrade our LTE internet package for a business to a bigger data package as our contract was up for renewal. I took all relevant documents to the Brooklyn mall branch in Pretoria including 3 months bank statments, id documents, paperwork etc. I was informed that they require a CK letter as well for the upgrade to be possible. I emailed a copy of the CK letter the next day to Tebogo. After unsuccsessfully trying to contact Telkom Brooklyn for more than 3 days by phone and email i drove for 2 hours to reach the branch as we don't live in the pretoria region. I waited for 15 minutes, whereafter a person came out and said are you "my name" to which i rep**** yes. They said they were still busy processing your request. I accepted the situation and drove back home. It is 2 weeks later now and i have still not received any feedback from the Brooklyn Store, they don't bother answering their phones and emails and customer service is appaling. Im now reconsidering cancelling ALL my contracts due to their level of service. I've given telkom 24 hours to respond.</p>