The Worst service ..again..

Our phones have been disconnected for no reason for 3 days now and still no technician. Our clients cannot contact us and we are losing a huge amount of business. Should this matter not be resolved (phone lines reconnected) by 11h00 this morning, you will leave me us no option but to get a court interdict against Telkom and hold you liable for the costs and losses incurred.

STILL no business lines.

Our business line was cut off @ Telkom for no reason. They are all out of ideas how this happened. We have been without a business line now for 6 days. We rely HEAVILY on incoming client calls. We have called over 30 times, spoken to over 30 call centre agents. Swapped between technical and sales, back to sales then back to technical, then..back to sales. They cant explain why the account was cut. They have given no indication when all our lines will be reactivated. 'Our' 'fault' has been escalated many times. We have spent two afternoons at the Somerset Mall, Somerset West, Telkom Sales shop, the manager shrug their shoulders and say we must call 10217.. right back to the wheel of hell that is Telkom. We receive on average 50 calls a day..and make on average 20/30 calls a day. We are *****ed! and threats dont help either. They are clever enough to answer your query with "they have escalated your query" so it can appear they have helped you.. Telkom doesn't care a ****. #Telkom #UnboxYourPhone #StoreService #Huawei #FREEME #Fibre #HelloPeter #NomzamoMbele #DanielMogoha #JessicaNair #RiaKalidass #ChristalMkosi #NtsholengTlhapane #JowenMichaels #Noleen # ********** 53A #101CWZ100

Update day 7:

Telkom Online chat: 5th escalation with a fifth refernece number: Hi Michelle, we do apologise for the delay, we have escalated your fault, ***. ^RI

Sms: We are investigating your query.

Update day 8: Almost impossible to get onto Telkom Chat and the 102.. numbers are offline. We are still without our phonelines due to Telkom's negeligence.

Online chat yeseterday: Hi, Please be assured that our technical team are attending on the incident, we apologise for the delay and the inconvenience caused.^IL

Update day 9 ... Still no lines????????????? and still no feedback. Sinovuyo Maxengana from Telkom online chat : Disconnected me.

update day 9: 10:52 - A technician (Danie Andries) was sent to our address for a new installation (???) and now understands what the issue is (all our lines are disconnected) - not the reason who his visit. and he cant give us an explanation why the lines were cut off. He says it actually lies with a different department. A Telkom Dispatcher called Randy is now handling it.. and we are still waiting to hear why they cut the lines off and most importantly, when we will have them up and running. Danie has assured us he will make sure our lines are switched back on.

Update day 10: Still no lines. And the technician has not come back to us.

Day 13..

And guess what.. still no phone lines...

Message from the Telkom Retentions Department:

Hi Michelle

Yes I did advise that I will keep in touch, sincere apologies, work is bit hectic.

Your activation orders have been processed accordingly as I advised yesterday and that they have been sent to back-office.

Back-office needs to send out a technician, which should have been done, I am not certain what is the delay.

I will enquire with my supervisor.

Day 16: 25/05/2017

Still waiting for our services on our reactivated phone lines to be reinstalled. Three days and counting. I requested that they credit us for the period billed that we were without our phonelines, they want us to call 10210.. so we can speak to yet another useless consultant with another useless escalted query.

Waiting.. for them to investigate and inform us how and why the lines were disconnected and by who but the infomation is still forthcoming. No explantion.

'Personal" Message from billing (note the default copy paste ):

Dear Customer,

Thank you for the e-mail sent to Telkom Billing enquiries.

We apologize for the inconvenience please call 10210 option2.

It will be appreciated.

Regards

Update Day 17:

To Telkom: Your subcontractor just put the phone down on me. OBVIOUSLY HE IS NOT AWARE of what’s going on and had an attitude from the start. I had to explain EVERYTHING ALL OVER AGAIN.. and his words “my hands are tied”... Cobie Arnolds Subcontracter to Telkom (Corline)

---------------------------------------------------------------------------------------------------------

Dear Michelle,

Apologies, the next mail from the team will be to provide answers to your questions.

Kind Regards

Yvonne

Sent: Thursday, May 25, 2017 3:47 PM
To: Ntsholeng Priscilla Tlhapane Yvonne Lombaard Desiree Visser (DF)
Subject: FW: [ ********** 32]FW: Re-establish of Junction Line number: ********** 505

What is the status please with the

1. forward call and

2. supreme call service and

3. line 1 vs line 3 (Exchange issue)

WE OFFER OUR CLIENTS A 24 HOUR SERVICE!

I AM TIRED OF THIS ISSUE AND THIS BACK AND FORTH!!

SORT THIS OUT MS TLHAPANE, ONCE AND FOR ALL, or I am going to ask my boss to go ahead with the interdict against Telkom!!!

Update: After a huge fight with all the parties.. I am physically ill from these issues with Telkom

Our lines are re-established correctly but now we wait for..

1. Forward call service to be re-established - day 5

2. Supreme call service to be re-established - day 5

3. Investigation progress on why the lines were cut off. (Still no reason provided) - day 19

4. Credit on the billing - day 5

Email message:

Dear Telkom

Thank you for your e-mail sent to us.

Stop apologising and sending me default messages. My number is 0218...... Dial it.

Kind Regards

From: ********** **********
Sent: 26 May 2017 11:57 AM
To:
Subject: RE: [ ********** 10]RE: [ ********** 32]FW: Re-establish of Junction Line number: ********** 505

Dear Michelle,

Thank you for the e-mail sent to Telkom Billing enquiries.

We apologize for the inconvenience please call 10213 business option 1 for the below qeury.

Kind Regards,