The worst service

I lost my phone and reported it the 16October put in claim and submitted all the documents they required and they confirmed that they did receive them. Got sms that I should pay access which I did on the 27th October call Centre Rep Katlego Dlamini confirmed the payment and I had to give her my delivery address which I did on the 10th November did a follow up she does not respond to my emails I tried to call the call Centre with no success I'm so ****ed off its a month that I don't have a phone they are so useless