The worst people to do business with

<p>Last year June, I took out a cellphone contract with Telkom 8ta at Trade Route Mall. I submitted my 3 months bank statement and Payslip. In mid August when I tried to use my SIM, it said it was blocked. I then called their call centre and asked what happened. They told me that no money was received in July. I was surprised because there was enough money but nonetheless I told them I'll pay after the 20th of August and that they should send me their banking details. Shortly after the 20th, I tried to make the payment but kept getting an error. I called then and told them that I'm not able to make payment because of the error. In September I tried again to make payment, I got the same error again. I called again, from my MTN cellphone number, on the 24th of September and had an argument with the agent assisting me telling me I then need to go to the bank and make a cash deposit or go to anyone off their stores. I told her I didn't have the tone to do that and that they should just debit the whole amount off my account. She said it was not possible. I then requested to speak to her manager and she kept me on hold for so long and eventually put me through the the manager, a guy. When speaking to this guy, he tried to help me and he confirmed my bank account number, and at that moment, we figured out that Telkom couldn't debit my account because the agent at Trade Route Mall captured my account number incorrectly. He then escalated the matter to back office to try and resolve this. Back office called while i was at work, because I work in a call centre myself, I could not pick up. I then received an SMS shortly after the missed call saying they could not debit because the error they get is that bank account number they have on record was invalid.</p> <p>I called the call centre again, spoke to a lady manager and she said she'll get someone to call me again. She even sent me an email.</p> <p>Early October on a Sa****ay morning, I get a missed call and a message from Naphtaly Ntai saying I should call him back. When I did so, I explained my situation, he then said he will have this sorted for me as he doesn't understand why the branch would make such a mistake when they have the correct information on hand. It was a back to back communication with Naphtaly when I told him this is ruining my bureau score. She said he'll ask Shawn, who deals with all the credit bureaus, to have my name removed but he couldn't give me a turnaround time. After weeks of no change on my credit report, I contacted the Naphtaly again and he says but Shawn should have done it. He promised again to have Shawn remove me, he even gave me Shawn's telephone number and when I contacted Shawn, he said iI needed to pay the outstanding balance first. I told him it's not my fault that the situation ended up where it was. Shawn said I should speak to Naphtaly. I spoke to Naphtaly, he said he'll speak to Shawn as this wasn't my fault.</p> <p>Sometime early this year, I called Naphtaly and told him I still haven't heard a word from him in a very long time he said we should rather make a payment arrangement, which I agreed to, on condition that they only bill me for the handset because I could use their airtime and data I was supposed to receive. He said he'll get back me regarding that, until today, I haven't heard a word from him.</p> <p>Now I'm getting calls and SMSs from a debt collector threatening me to list me if I don't pay.</p> <p>I'm really angry because I tried by all means to be civil to them and try to resolve without any damage to anyone's reputation. But they chose to go this route.</p> <p>I can't apply for anything because of this.</p>