The worst operated callcentre in the world

We changed over to Telkom DSL on 2-2-15. They gave us a router with no instructions. Nothing works. I tried phoning the callcentre for the past 2 days. I held on average 50 minutes plus. I must have made 10 calls. Only 2 were eventually answered by the rudest persons in south Africa. my internet is not configured to work and I am at a loss of words for this shocking service and the waiting time. how do I get my friggin internet to work if they all keep on referring me to their useless call centre number. I would rather poke needles in my eyes than having to business with Telkom again in my life. The ratings on this site is proof that Telkom is the worst company ever.