The worst ongoing experience I have ever had

<p>This will be my third or forth time I am writing about the same problem. I have not gotten ANY help from anyone at TELKOM Mobile. I gave in phone at Telkom Cresta for repairs in the 29th of March. Today is the 10th of May and I still don't have my phone. I have not been kept up to date about the progress of the phone or by when I will be getting my ohone. The last message I recieved from Telkom was on the 26th of April. I am not even outraged anymore, I am beyond that. Telkom informes me that I still need to pay my monthly bill with them even if my phone is in for repairs. Yes of course, if the repair time is reasonable and the client it kept up to date about what is going on. If I don't pay my monthly bill there will be hell to pay, my phone will be cut of and I will be blacklisted but when the service provider is in the wrong you still need to pay for a service you are not getting. I have wasted HOURS on the phone and HOURS sending emails and neither the social media team, nor the customer service call centre nor the shop where I gave the phone in has been able to help. The social media team has actually been the worst out of all of this. No one cares if you write on Hellp Peter or Facebook or Twitter about the disgusting lack of service you are getting. As long as the client still pays there monthly bill. WHAT THE **** MUST I DO TO GET MY ****ING PHONE!!!!</p>