The WORST of the Worst

I migrated my ADSL line to Fibre and since then Telkom has been debiting me for both. I have contact the call centre and explained my frustration and only after 4 months they resolved my query.. I then requested a refund which they confirmed the documents I need to send which I sent on 20 April 2022 to Ayanda Mphahlele.. I followed up today as the agent confirmed it takes 7-14 working days just to my surprised another agent told me the documents were never loaded on system and that I need to wait another 14 working days which is simply just crazy. I am disgusted with the service and *********** agents that I had to dealth with