The worst mobile service provider!

Good day,

I've been a Telkom Mobile paying customer for just over a decade now and it’s with sheer disappointment that I've witnessed its service delivery plummet with every simple request that I've made.

In April, I’ve called the Telkom call centre to update my account details and amend my monthly billing date from the 25th of every month to the last date of every month. Telkom did update my account details but did not update the monthly billing date as requested. The agent suggested that I do an EFT (pro-rata) for the month of May, which I’ve done. Telkom still debited me on the 25th May. Thereafter, Telkom debited me again on the 25th June (when I’ve asked them not to debit on that date as my salary comes through on the last day of the month). I normally move funds to my savings account and when Telkom debited me on the 25th, I had insufficient funds for june. Then they debited again on the 25th July (for two months+R200 collection fee) and suspended my account!

1. I called Telkom again on the 25th July, they stated that I need to go to the store to listen to my request in April and they will refund me. 2. I then went to the store on the 26th July at the Galleria Branch, they stated that they cannot assist me. 3. I called the call centre on the 26th July- Spoke to Nokuthula, they gave me a case number (***1) 4. On the 01 August, I received an sms stating that the case is closed due to my banking details being changed as requested but when debited, the funds were not available. I DID NOT open a case about my banking details, I’ve opened a case about the debit order date! Telkom got this wrong again!!! 5. My account is STILL suspended even though I am up to date with my account. 6. I called Telkom on the 01 August AGAIN! Spoke to Thabiso that stated that my account will be unsuspended between 5-10 working hours and he will open up ANOTHER case for me about my debit order date. I now have to wait another 5 working days for this to get resolved.

I am currently 8 months pregnant and I need to make calls and use my data incase of an emergency. Telkom is so quick to make a sale, to take money, to suspend someone’s account but cannot deliver on simple customer requests. What recourse does one have for this incompetence? I will never take another contract with Telkom again!