The Worst Mobile Network with very Poor service

They actually deserve a -0 Rating. Well I have been with Telkom since May 2024, signed up for a pocket router that comes with 80G Day and 80G night Data the deal was going for R250 per month. All of the sudden they start billing R350 which was not the agreed amount, I went on to call them to find out what’s going on after being sent left and right, I find out that their agent signed me up for a wrong deal and after fighting with them for almost a month it was then sorted. Fast forward to Oct/Nov I called Telkom Hatfield just to find out if it’s possible to get an additional SIM card linked to the existing contract that I have, and they said yes with an additional amount of R9.00 and that was okay with me, I went to the store to add the Multi Sim Card and everything was okay month end they debited my account but I received phone calls and emails that I owe Them almost R1000.00. I went on to call them only to find out that the agent cancelled the whole contract and created a new contract so I was being charged for the cancellation of the router. They person who was assisting me said the only solution is for me to make an arrangement of paying the router off, I then made an arrangement and I was told that I would pay R22.00 extra on my contract and I was fine with that. Month end December they tried to debit that R1000 and it bounced, I called them again to ask why are they debiting that amount whereas i made an arrangement, they couldn’t give me definite answers instead they kept on mentioning the fact that the contract was cancelled after fighting with them for almost a week I received a called where I was told that it was disputed and now everything is in order I just need to make a manual payment of which I did and it took almost 2 weeks for my router to start working again. Saturday 01/02/2025 my account was debited R945.00 instead of R271.00 I tried calling them again but I couldn’t get ahold of them. I called again today (04/02/2025) where by I got an SMS that my account has been suspended due to collection meanwhile they debited my account with more money even. So I called today the agent told me that I still have an outstanding balance of R271.00 I asked how is that possible because my account was debited R945,00 she then told me that the Money is not yet reflecting on their side it’s still under Collections I don’t know how this is possible. Now my network is off I have to buy data with my money whereas they took more money from my account and I’m not benefiting from it.

I’m just sick and tired of Telkom, calling them every money is now a Norm, I’m beyond ****ed at this moment.