1 reviews | Active since Jun 2015
The worst kind of service and attitude
I app**** for a line activation at my new home in march 2014. <br> Due to the previous tenants address given the line was setup to a false address.<br> it took telkom 6 months to find me after sending an agent 4 times to the incorrect address in a completely different suburb after I had expressly told them over a dozen times that I do not reside at the address they were going to. once they had finally activated the line the service barely worked. they then sent me an invoice with the incorrect address! after phoning them nearly a hundred times to explain that I did not reside at that address they then overcharged more than double the rate advertised. <br> After going to a telkom office there agent simply made the address p.o.box 1 and left all other information blank. I then explained that I would not be paying for this service unless it was addressed to me at which point they just ran my account up to R2800 <br> I have argued and fought with them to make the corrections but they don't care<br> I live on a farm where the water and lights are shared and so have no other rates bill to prove my physical address. <br> Their lack of professionalism is beyond me.
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Fixed Line department and feedback will follow.
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Regards
Frank Mkwa****
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Fixed Line department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
