The worst Internet Service provider: Telkom South Africa.

Telkom , witbank , mpumalanga.

On Thursday 10 October 2019 , our Wi-Fi network stopped working , it was reported on Friday 11th of Oct 2019 , a message regarding the feedback on Saturday the 12th Oct 2019 claimed that the Line had been repaired , which proved to be untrue. I had contacted the call centre on Saturday afternoon , the assistant stated that the Line had not been fixed , and they were still working on it . *Note this contradicts the feedback received from Telkom earlier that day. *

On Monday the 14th of October , I contacted the call centre for feedback , according to the assistant, the lines have been damaged/****** and Telkom will not be replacing it . He suggested that we move onto LTE which is currently unavailable in the area , after realising this he suggested a 20GB data sim card. Kindly note that the contract undertaken was an uncapped Wi-Fi deal and therefore 20GB being their "plan B" , is not only irrational but unprofessional. As a long time client of Telkom, I'm utterly disappointed in the way the matter was handled , as it is not a fault of mine not any other consumer for the damages caused. They dropped us within a day, to say that this is unfair would be an understatement .