The worst insurance service in the world

On the 28th of June i renewed my contract with telkom and then on the 7th of july got the insurance call that i requested to insure the devices. If i tell you i had to call everyday to follow up then on the 15th i received two smses not adressed to me but two different people i dont know that insurance is done cool. Month end comes no insurance deduction happens then something in me says call them. I get sent documents, ID number is mine, the device insured is not mine and even the number is not mine, worse part my macbook is not even insured. Then i fight for these to be fixed, they tell me they need to investigate what happened. Funny thing days pass, i call again nothing then i email. Suddenly i receive a telcom statement that says both devices are insured the phone and router on the 15th July and the macbook was insured the day i called,1st of August. But still devices are wrong and i cannot be made to understand whose number and whose devices are these. I then emailed to tell them to cancel the insurance because i am sick of their stories. Am told they have 30 days notice rule, so whose devices am i being charged for becamine were never insured only the router details were mine? Am beyong disgusted with your insurance department, its a circus in there. I have been with telkom from 2016 but i dont think i will stay long. The service🚮. And am not expecting any debit order to run for that insurance because i was never insured, the router is the only thing you got right. My phone is blue not black and my number is not the one on your insurance documents 🙏🙏