The worst experience ever

I had a super **** experience with my latest upgrade.

I upgraded my package with telkom at groot pheasant mall. There was a guy called Revin who helped me get all the things I needed or wanted. I wanted to upgrade to an Samsung s26 ultra "black" plush a watch 8 "44mm". He said they don't have current s26 ultra devices in stock but he will arrange one for me then I must come and collect it. I had to keep calling him as he didn't update me at all. A week past and he notified me he got a device in BLACK as I requested and he had the watch in store, 2 days pass before calling me back saying the phone is not black but purple and do I still want it? Now time have passed and time has been waited and I am ****ed all ready for waiting this long then the colour turns out to be wrong. I then said okay seems that I waiting so long and I have been messed around he will provide me with a cover free of charge. The saterday i drove to groot Phesantekraal mall to collect. But he was off duty but still when in to assist. On arrival he collect the device and and got all the paperwork ready.i have asked about the cover and he said no he could not get it as he don't have funds. This is a promise broken on collect . Then when I receive the watch it was a 40mm and not a 44mm he said sorry I didn't know nobody told me. I then still took the device even if it was small. I gave it to my wife. Then after all this ********, waiting and empty promises he promised me to sort me out with a charging block in the following week as the device doesn't come with a charging block. The next week came and went. He then told me month end he will sort me out as he has a fund issue and needs to wait for payday. Month end of October comes and still nothing, he started reading my messages and just dont reply . This was by far my most ****est experience with telkom. I have been with them for years on contracts and due to this I will never upgrade with them again and cancel all my contracts with them and make sure family and friends stays away.