The worst experience ever

I have never experienced such, I have had a contract for almost 5 years and the first time I miss a debit order I see flames. I am treated like a ********, my account is handed over and even with payment I am expected to wait 30 days for a service re-connection. I cannot understand how my bill goes from R568, to R1200 to R1600 in less than a month while the service is disconnected and even with numerous calls being logged nobody can explain it. To speak to a team leader is like asking for God.

Consider this to be a formal notification of my cancellation if this matter is not resolved within today.

Regards Cindy ********** 444