THE WORST EXPERIENCE!!!

We are going in 3 weeks since I placed the order for Fibre for our new home. Of these three weeks I have spent almost everyday on the phone begging for someone to come out and assist us with our Fibre line, we have spent over R3000 on data already as we are not able to do anything in our home without WIFI!

This experience has been nothing short of Pathetic from the onset, the attitudes of your staff, their telephone etiquette, passing you from pillar to post - ABSOLUTELY NOTHING IS THEIR JOB!!

I have asked to be put through to some sort of management, they take your call send you an email, you ask for a follow up and no response!!

We have had one technician come out and nothing since then, your employees go on leave and don't leave our details with anyone. When you call to follow up the phone is just put down in your ear???

How do you get someone to give you some sort of service? Is it your companies culture to treat your customers like dirt??? Do you have so many customers that a customer asking for help is the biggest inconvenience for you??