1 reviews | Active since Jun 2016

10 May 2017, 14:52

The worst experience

<p>I called telkom on the 20/03 and was advised that someone will call me back within 48 hrs,few days later I went to the store to resolve my issue,still no one could assist me..I then lodged a complaint on Hellopeter ref AI ********** and to day no one has bothered to assist,I also send few messages on Facebook and got responses advising that my query has been referred to someone to assist but guess what no one bothered to call...Your service is appalling,Taking out a contract with you is the worst ever</p>

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Replies (2)
Telkom
Telkom's reply11 May 2017, 07:53
Official

Hello keitumetse-tumie-mfolo

We sorry for the delay.

We will follow up with our mobile team and have a consultant assist.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 May 2017, 10:33
Official

Hi Keitumetse ,

please be advised that your account has an overdue amount of R368.94 , therefore the number cn only be resumed when overdue amount has been paid.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,