The worst customer service since the beginning of customer service

Hello,

Telkom passed a default on my credit report for an account they never sent me a letter and tried to collect.I had this account in 2017 and thought it was settled.I was shocked to see this default on my name.

Last week i paid the account in full as a good citizen since then I’ve requested the paid up letter but they keep giving me excuses.I’ve app**** for a bond and the bank is about to cancel my bond if I don’t produce a paid up letter.

I am perturbed by the level of incompetence at the Telkom call centers one of the agents even hanged up the phone on me.

How do we fix our SOE ‘s when we still have such basic level of incompetence.People think they are running a ****a shop instead of a corporate entity.

My account number is ***.All i want is a simple paid up letter.How do you run a business like telkom without turn around times?

This is a sinking ship.So disturbing.

Regards, Billy