The worst customer service in South Africa!

TheTelkom device insurance is the worst decision I have ever made! I called Telkom to inform them my phone needed repairs and they advised I take to a store. I went to a store and I was told there that they cant help me, and that I needed to call Telkom insurance and arrange for them to come and fetch the phone. Completely contradicting instructions from them! I contacted them and I waited over a week for someone to come back to me, when I called a week later I was told that they made a mistake and the initial email and collection was never logged. I then waited on a phone for over 20 minutes for them to log the collection and I was told they will come the following day (I had to ask my boss to allow me to work from home so I am there for the collection), it’s been 4 days since then and no one come to fetch the phone! In total I have been waiting for 2 weeks (14 days) for them to come and fetch my phone for repairs, 14 days!. I called this morning and a consultant sounded so bored, no help at all. Basically wasted my airtime for over 10 minutes and was offered no help. I am at a loss now. Please don’t take insurance with them, learn from me. worst device insurance