The worst customer service I have ever experienced in my life!!!!!!!

<p>On 24th May I went to a Telkom shop to purchase a contract phone at the mall of Africa. This is when I learnt that someone had **********ly taken a phone in my name (identity *****). The sales consultant logged a case to cancel the ********** contract as it was less than 7 days old and provided me with a case number: ********** 2 promising that I will be contacted the following day for further information. By midday on 25th, no one had contacted me, so I called the call center. The consultant I spoke to didn't have a clue on how to handle this issue. I was the one who asked if I should not be sending supporting documents to support my case, to which she agreed. I emailed the supporting documents to her on 25th May 2016 and she promised to get back to me within 48 hrs which she never did.</p> <p> </p> <p>After this, I called Telkom several times and spoken to a few consultants including team leaders and all couldn't assist. All I needed was a simple confirmation that my case was being attended to or at least on queue. They all couldn't confirm that as it was just hanging on their system. I was given different lame excuses including: the case could not be logged until I have been billed for the month, so I must wait to get a bill that I'm not responsible for before anything can be done OR the case was sent to the wrong department, we have now sent it to correct department OR the previous consultant didn't attach the documents etc....and all the conversations ended with "we will contact you within 48 hours " which never happen.</p> <p> </p> <p>Today is 28th June 2016 and I called the call center again only to be told that the case has been closed. The case is not resolved but it has been closed...such incompetence!!!!! They have now decided to restart the process from scratch, a month later, and I was given a new case number: ********** 2. After speaking to the team leader, he has promised to escalate the cancellation and said I would be contacted within 48 hours.....I'm not holding my breath.</p> <p> </p> <p>I am now waiting to pay a phone bill by end of this week that I am not responsible for, otherwise they mess up my credit record.....this is beyond ridiculous. I have run out of options. What does a person need to do to get help at Telkom.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>