1 reviews | Active since Jun 2017
"THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED"
<p>I took out a contract with telkom after one of their call center agent **** about the product. They told me I have 7 days cooling off period where i can choose not to activate the contract but guess what? i have been calling Telkom everyday for a week to get someone to come collect this products that i dont want but everytime I call, Im being told that my matter is being escaleted Im going to receive a call, i haven't received any call or any communication from Telkom. I was told to wait for the person that initially assisted me as she is on leave!!!! Can someone from Telkom call me and have someone collect their product. I cancelled this on this and I havent used it so please do me a favour and dont debit my account. I will never take any product or service from Telkom ever!!!!!</p>
So how long does your cancellation team take to cancel a contract that was not active as yet?????? Why do you have a seven days cooling off period if you dont know what to do in that 7 days? I have been calling Telkom almost everyday for three weeks!!! Now what must I do to get you guys to credit my account after I had told you not to debit? I have never experienced such in my life. How many times must I send the same info before you assist me?
So how long does your cancellation team take to cancel a contract that was not active as yet?????? Why do you have a seven days cooling off period if you dont know what to do in that 7 days? I have been calling Telkom almost everyday for three weeks!!! Now what must I do to get you guys to credit my account after I had told you not to debit? I have never experienced such in my life. How many times must I send the same info before you assist me?
Im going to write a review each day until a get my money back, R 268 to be axact.
Im going to write a review each day until a get my money back, R 268 to be axact.