The worst customer service, experience to date. Mall of Africa Telkom; Mzwandile Chirwa.

<p>Over 2 weeks ago I put in an application for the Telkom LTE deal. At first the person assisting me, Mzwandile Chirwa, was very helpful. However, I was very wrong. I am already on an LTE package, and pay ridiculous amounts for 10gig of data, whereas i can get unlimited for almost the same price. Thats fine, whatever. I asked if said consultant could cancel it and put me on the new package, he said yes, all checked out fine. I had to send my ID to him to complete the application, which i did a few days after the face-to-face. After which i heard nothing, i emailed again to see if they recieved the ID. He rep**** saying he has, and was more interested in me giving him a job than working on my application, again silence from them.</p> <p>I decided to call them and was informed that no application has been made in my name, and further more that the package is now sold out in my area and that there is no point in making an application. </p> <p>So after 2 weeks I have to call to ask myself where it fell through the cracks, because it wasnt sold out 2 weeks ago. And why I have to be the one frantically trying to contact Telkom to assist after many attempts!?</p> <p>Finally when I asked what can be done, I was again met with silence and "I dont knows" as answers. (and the classic, "we will call you back"....still waiting for you to call me back from 2 weeks ago, one week ago, and yesterday.)</p> <p>Useless.</p>