The worst customer service experience! from Telkom Sandton

The worst customer service experience!

Last week, I visited the Telkom store in Sandton to get a new contract. The salesman at counter 4 was unwelcoming and made it seem like assisting me was a burden. I had all my required documents, but he told me I needed an statement from the bank ATM. I had a stamped printout from the bank, but he insisted it had to be from an ATM. I asked if there was anything else I needed to bring, and he said a copy of my ID, a payslip, and an ATM-printed statement.

I went back today, only to be met with another unfriendly representative at counter 1. Now, she tells me they need the original ID.

I'm so disappointed with Telkom. The staff at the counters are unfriendly, and every person seems to demand different documents in different formats.