The worst customer service experience

I just had the most interesting encounter with one of Telkom's agents. All I can say is WOW! Is this customer service has come to. I narrated my issue to the lady and I can tell you now she didn't even try, after hearing my issue she literally asked me to hold and that was the end of it. She never came back to me; after 15 minutes on hold she broke the hold and muted the call, I guess this was an attempt for me to hang up. I work in customer service too and I'd never disrespect a customer the way I was disrespected. Telkom you need to ensure quality with these calls!!!!! I need to know who I was speaking to, I'm utterly disappointed and shocked