The Worst Customer Service Ever

<p>Latest Reference: AI ********** .</p> <p> This is the third time that I have complained on Hellopeter in the last two months that I have not been receiving my telephone account via email for the past five months. The first complaint was on the 22 June, the second on the 17 July 2016. Either I get no response or promises that I will be sent an account. The latest response was an email I received on the 19 July from their OPS Specialist: Social Media Division:Customer Service/SOC, apologising and stating that their system has been updated and that I will receive my account monthly. In this email I was asked if I required my account for July, to which I rep**** "Yes". I received no response to my request.</p> <p>I followed this up with another email request on the 28th July, but to date have still not received my account, which should fall due within the next few days.</p> <p>This is one of the worst services I've ever received. How do they expect me to pay my account if I don't receive one. Surely there must be someone at Telkom that knows how to update their system?</p>